Last Updated: 14 January 2021
1. INFORMATION COLLECTION
This Site collects information about you to provide and improve our services, communicate offers that we believe will interest you, and to administer our business.
Information You Provide to Us
We collect personal information from you when you submit that information to us voluntarily. For example, we collect information from you when you:
l place an order on the Site;
l create an account on the Site;
l participate in our rewards program;
l communicate with our customer service team online;
l participate in an Hayylife promotion, such as a sweepstakes or contest;
l post a tagged photo or other content on a third party social network in response to our request; or
l post a product review, question, answer, or other information on the Site;
Information You Give Us
We receive and may store any information you enter on our Website or provide us in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, requests for suggestions or other features or Service offered by us.
Information from Third Party Sources
We may collect information about you from third parties. Such information may include demographic data (like the number of members of your household, age, and gender) and purchase preference information. We may use this information to supplement or update our records, improve the quality or personalization of our communications to you, and help prevent or detect fraud.
Automated Information Collection
We automatically receive and store certain types of information when you interact with our Site, our emails, and/or our online advertisements. This information helps us to make our Site work more efficiently, evaluate use of our Site, and support our website analytics and marketing campaigns. Here are some of the types of information we may automatically receive:
l Technical information like your internet protocol (IP) address, your device operating system and browser type, your referring website’s address, and your clickstream through our Site
l Cookies that recognize you as you use or return to our Site. The cookies allow the Site to provide you a more continuous and personalized shopping experience. Cookies are small text files that a website or email saves to your browser and stores on your hard drive.
l Web beacons that allow us to know what pages on our Site have been visited, what emails have been opened, and if our banner ads have been effective.
We collect personal information about users over time and across different websites when you use this Site. We also have third parties that collect personal information this way. For example, we may use one or more third-party online advertising networks to serve ads on our behalf on third party websites. The third-party ad network may collect information about your visits to our Site and your interaction with our online ads. For example, it may keep track of how many of our ads you saw before visiting our Site. This is primarily accomplished using technology such as cookies, action tags, web beacons, and/or GIF tags which are placed in various places within our Site and our online ads. We may share information with third-party ad networks in an aggregate form to help us analyze and improve our Site and our online ads. The third-party ad networks may use information about your visit to our Site and other websites in order to provide you with ads about goods and services that may be of interest to you. For example, if you browse for information about mascara products on our Site or on third party websites, we or the online ad network may show you ads for mascara products. If you opt-out of interest-based ads, you will still see ads on websites you visit, but those ads will not be based on your browsing behavior. Some browsers have a ‘do not track’ feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so our Site is not currently designed to respond to those signals.
Mobile Applications and Website
When you download or use our mobile application or mobile website, we may receive information about your location and your mobile device. This information may include the type of mobile device you use, the temporary or persistent unique device identifier (UDID) placed by us or our service providers, the unique identifier assigned by Hayylife to your device, the IP address of your device, your mobile operating system, the type of mobile web browser you use, and data from the way you use our mobile application/website. Our mobile application/website may also collect information about the location of your device. Your device should require you to provide permission before our mobile application/website obtains location information from technologies like GPS, Wi-Fi, and/or cell towers. We and our service providers may use this information, along with other information submitted by you, to provide you with location-based services like local store information, search results, special offers, and other personalized content. Most mobile devices allow users to disable location services by using controls located in the device’s settings menu. If you have questions about how to disable your device’s location services, please contact your mobile service carrier or your device manufacturer. You may also stop collection of information by our mobile application by uninstalling the mobile application using the standard uninstall process available as part of your mobile device. If you uninstall our mobile application from your device, the unique Hayylife identifier associated with your device may continue to be stored. If you re-install our mobile application on the same device, Hayylife may be able to re-associate this identifier to your previous transactions.
Social Media Widgets and Single Sign-On Services
This Site uses third party social media widgets such as buttons or similar mechanisms from Facebook, Twitter, Instagram, Pinterest, YouTube, etc. Such third party features may collect information about you, like your IP address and the page(s) you visit on the Site. They may also place cookies on your device. These social media widgets are either hosted by a third party or by our Site. Your interactions with those features are governed by the privacy policies of the third party social media networks that provide them.
Children Under 13 Years of Age
This Site is directed to adults, and does not knowingly collect personal information online from children under the age of 13 without prior parental consent. If you are the parent or guardian of a child under the age of 13, and you believe your child has provided personal information to our Site that you would like us to delete, please e-mail us at email@example.com.
2. INFORMATION USE, DISCLOSURE, AND SHARING
3. SECURING YOUR INFORMATION
Hayylife works to protect your personal information and credit card detail when you shop with us online. We use Secure Sockets Layer (SSL) technology – the industry standard – to encrypt the personal information and credit card detail you provide during the order process. To ensure the security of your personal information, you should always provide that information over a secure connection. You can check the existence of a secure connection in one of two ways: (1) Look at the URL in your web browser. Whenever you are connected to a secure server, that connection will be represented in the URL as “https,” rather than “http.” (2) Look at your web browser. You have an SSL connection if you see a closed lock or a solid key. If you click on this image, a small pop-up window displaying website security information will appear. We urge you to protect your own privacy. We recommend that you do not share your Site password(s) with anyone or in any unsolicited phone call or e-mail. While our Site strives to ensure the integrity and security of our network and systems, Hayylife cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.
4. PUBLIC FORUMS
Please remember that any information you may disclose in public areas of our Site or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
5. HOW SECURE IS THE PERSONAL INFORMATION COLLECTED?
We have implemented physical, organizational, contractual and technological security measures to protect your personal information from loss or theft, unauthorized access, disclosure, copying, use or modification.
The Website and Services are not intended for users under the age of 13, and we do not knowingly collect personally identifiable information from users under the age of 13. If you are under 18, you must obtain authorization from a parent or guardian to use the Website or Service. If you have been terminated or banned, you may not use the Website or Service.
Merger/Sale. In the event that our Website, all or substantially all of the respective assets, or a line of business of our Website, is acquired, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. We will notify users of the Website of such a change in ownership or transfer of assets by posting a notice on the Website.
In the unlikely event of our bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred or used. Therefore, you should know that in such event, your personal information may be treated like any other asset of Hayylife, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.
Protection of Hayylife and Others.
We release account and other personal information when we believe release is appropriate to comply with the law and/or a judicial proceeding, court order or legal process served on Hayylife; enforce or apply our Terms and other agreements; or protect the rights, property or safety of Hayylife, our Website users or others.
8. CONTACTING US
If you have any questions, please contact us at firstname.lastname@example.org.
9. OPTING OUT
If you would like to stop receiving promotions, updates and/or special offers at any time, you may e-mail us at email@example.com with a statement requesting that you wish to cancel your Loyalty Club membership or that you would like to opt out of Hayylife e-mail promotions, updates and special offers. Please allow sufficient time for your request to be processed. It may take up to 10 days to process an email opt-out request, and 4-6 weeks for other requests. Please be aware that, even if you opt out of receiving marketing communications from us, we may still contact you for transactional purposes. For example, we may contact you for order fulfillment purposes, customer service purposes, appointment reminders, or product recalls.
10. LINKS TO THIRD PARTY SITES
We Share Customer Information with Third Parties Only as Follows:
From time to time, we might establish a business relationship with other persons or entities whom we believe are trustworthy and whom we have asked to confirm that their privacy policies are substantially consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and Services that may be of interest to you and for further promotional purposes.
We periodically provide you with information about third party products and services we believe will be of interest to you along with opportunities to participate in offers and/or promotions on behalf of other businesses.
If you share any information from our Website, your comments and information may in turn be posted on our Website, as well as on a partners' network site that shares information with other shopping communities. Again, note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Website unless they inform us otherwise by following the instructions we provide.
11. HOW TO UPDATE YOUR INFORMATION
You can access or update your personal information in the following ways: If you have created an account on our Site, you may enter and update your contact information after logging in to your account on our site. You may also contact us by using the ‘Contact Us’ link above. Please include your current contact information, the information you are interested in accessing, and your requested changes.